Frequently Asked Questions
Find answers to common questions about our services.
How often should I have my windows professionally cleaned?
For residential properties, we recommend professional window cleaning 2-3 times per year. Commercial properties may require more frequent cleaning, typically every 1-3 months depending on location and environmental factors.
Do I need to be home during the window cleaning service?
While it's not necessary for you to be present during the entire service, we do recommend being available at the beginning to discuss any specific concerns or requirements, and at the end to inspect the completed work.
What if it rains after my windows are cleaned?
Our cleaning solutions are designed to help repel water and minimize spotting. However, if it rains within 24 hours of your service and you notice significant spotting, contact us and we'll return to touch up your windows at no additional charge.
Are your cleaning products safe for my family and pets?
Yes, we use eco-friendly, biodegradable cleaning solutions that are safe for your family, pets, and plants. Our products are effective at removing dirt and grime without harsh chemicals.
Do you offer any guarantees on your work?
Yes, we offer a 100% satisfaction guarantee. If you're not completely satisfied with our work, contact us within 48 hours and we'll return to address any issues at no additional cost.
How do you handle high or difficult-to-reach windows?
Our team is equipped with professional-grade extension poles, ladders, and safety equipment to safely access high or difficult-to-reach windows. For very tall buildings, we use water-fed pole systems that can reach up to 60 feet.
Do you clean screens and tracks as well?
Yes, our standard window cleaning service includes cleaning the glass, frames, sills, and screens. We also wipe down tracks to remove dirt and debris, ensuring your windows function properly.
How long does a typical window cleaning service take?
The duration depends on the size of your property and the number of windows. A typical residential service can take anywhere from 1-4 hours, while commercial properties may take longer. We'll provide you with a time estimate when you schedule your service.
Don't see your question here? Contact us directly and we'll be happy to help.